Q: How long will it take for you to respond to my inquiry?
A: We are committed to providing a prompt response, reaching out to you within an impressive 12-hour timeframe.
Q: Is it possible to obtain some samples?
A: Absolutely, we offer sample orders to facilitate quality assessment and market evaluation. Kindly note, the express shipping charges will be your responsibility.
Q: How quickly can production be initiated?
A: Once we receive your confirmation on the product specifications and the prepayment, we will swiftly commence production.
Q: What is the estimated delivery time?
A: Typically, delivery is prompt, taking approximately 3-5 business days for small orders and 10-15 days for larger orders.
Q: How do you ensure quality control?
A: We adhere to a comprehensive three-step inspection process covering raw materials, production stages, and finished products. Additionally, we offer a robust 1-year warranty, ensuring a replacement at no charge, excluding human-induced damages.
Q: What certifications do you hold?
A: Our certifications include ISO9000, CE, Explosion-proof certification, and RoHS compliance. Prior to shipment, we can also provide third-party quality and safety inspection certificates.
Q: May I visit your factory?
A: We would be delighted to welcome you! Please fly to Xian Yang Airport, and it would be our great pleasure to host you.
Q: What are your warranty terms?
A: We proudly offer a 12-month warranty period for our products.
Q: Can you offer OEM and customized services?
A: Certainly, we provide both OEM and ODM services. Our expert R&D department is ready to deliver tailored solutions to meet your specific needs.