Q: How long will you reply to me?
A: We are committed to promptness, ensuring we contact you swiftly, with a maximum response time of 12 hours.
Q: Can I get some samples?
A: Absolutely, sample orders are available for your quality assessment and market evaluation. However, please be aware that the buyer is responsible for the express cost.
Q: How soon can you arrange your production?
A: Production will commence immediately after your product confirmation and receipt of prepayment, ensuring a swift and efficient process.
Q: What's the delivery time?
A: For small orders, anticipate a delivery time of approximately 3-5 working days, while larger orders may require 10-15 days, ensuring timely fulfillment of your needs.
Q: How do you control your quality?
A: Our quality control is robust, utilizing a comprehensive three-step inspection process (covering initial, production, and finished goods), complemented by an extensive warranty service. We offer a one-year replacement guarantee for defects not caused by human damage.
Q: What certificates do you have?
A: We are proud holders of ISO9000, CE, and Explosion-proof certifications, with RoHS compliance. Furthermore, third-party quality and safety inspection certifications can be provided prior to delivery, ensuring peace of mind.
Q: Could I visit your factory?
A: You are most welcome to visit us! Simply fly to Xi'an Yang airport, and we would be delighted to host you and showcase our operations.
Q: What's your warranty terms?
A: We offer a comprehensive warranty period of 12 months, ensuring your complete satisfaction and peace of mind.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is fully equipped to provide expert solutions tailored to your specific needs, elevating your product to new heights.