Q: How long will you reply to me?
A: We are committed to responding promptly, with a maximum response time of just 12 hours.
Q: Can I get some samples?
A: Certainly, sample orders are available for quality checks and market testing. Please be advised that the express shipping cost will be borne by the buyer.
Q: How soon can you arrange your production?
A: Production will be initiated immediately upon your product confirmation and receipt of prepayment, ensuring no unnecessary delays.
Q: What's the delivery time?
A: For smaller orders, the delivery time is approximately 3-5 working days. Larger orders may require 10-15 days for completion.
Q: How do you control your quality?
A: We implement a comprehensive three-step inspection process encompassing initial, production, and final inspections. This is bolstered by our robust warranty service, offering a one-year replacement guarantee for defects not resulting from human damage.
Q: What certificates do you have?
A: Our certifications include ISO9000, CE, and Explosion-proof certifications, with full RoHS compliance. We can also provide third-party quality and safety inspection certificates prior to delivery, ensuring complete peace of mind.
Q: Could I visit your factory?
A: You are warmly invited to visit! Fly to Xi'an Yang airport, and we will be delighted to host you and show you around our facilities.
Q: What's your warranty terms?
A: We proudly offer a comprehensive warranty period of 12 months, ensuring peace of mind and satisfaction with your purchase.
Q: Can you provide OEM & Customized service?
A: Absolutely, we offer comprehensive OEM and ODM services. Our skilled R&D department is ready to deliver tailored expert solutions to meet your specific requirements.