Q: How long will you reply to me? A: Rest assured, we prioritize prompt communication and will reach out to you within 12 hours.
Q: Can I get some samples? A: Absolutely! We offer sample orders to help you assess quality and gauge market potential. Please note, express costs are your responsibility.
Q: How soon can you arrange your production? A: Upon receiving your product confirmation and prepayment, we initiate production immediately to ensure timely delivery.
Q: What's the delivery time? A: For small orders, expect delivery in approximately 3-5 working days, while larger orders typically take 10-15 days.
Q: How do you control your quality? A: Our quality assurance process involves three rigorous inspection phases—original materials, production, and finished goods. Plus, we back our products with a robust warranty, offering a free replacement within one year for any non-human damage.
Q: What certificates do you have? A: We hold certifications including ISO9000, CE, and Explosion-proof certification, along with RoHs compliance. Additionally, third-party quality and safety inspection certifications are available before goods delivery.
Q: Could I visit your factory? A: We would be delighted to welcome you! Fly into Xi'an Yang Airport, and let us extend our hospitality for a memorable visit.
Q: What's your warranty terms? A: We proudly offer a comprehensive 12-month warranty for your peace of mind.
Q: Can you provide OEM & Customized service? A: Certainly! We offer bespoke OEM and ODM services, supported by our expert R&D department ready to deliver tailored solutions for your needs.