Q1: Does it work with phone cases?
A: Absolutely! Our device charges effortlessly through cases up to 8mm thick, whether they're made of plastic, silicone, or TPU.Q2: Why does my device charge slowly?
A: Make sure your phone is compatible with 15W wireless charging. Non-Qi devices may experience reduced power levels.
Q: How long will you reply me?
A: We are committed to contacting you promptly, ensuring a response within 12 hours.
Q: Can I get some samples?
A: Certainly! Sample orders are available for you to conduct a quality check and market test. Please note that the express cost will be your responsibility.
Q: How soon can you arrange your production?
A: Upon receiving your product confirmation and prepayment, we initiate production immediately, ensuring swift processing of your order.
Q: What's delivery time?
A: For small orders, delivery typically takes 3-5 working days, while larger orders require 10-15 days for completion.
Q: How do you control your quality?
A: Our rigorous quality control process includes three inspection steps: original, production, and finished goods. We also offer a robust warranty service with a 1-year free replacement for items without human damage factors.
Q: What certificates do you have?
A: We hold ISO9000, CE, Explosion-proof certification, and are RoHs ready. Prior to delivery, we can provide quality and safety inspection certification issued by third parties.
Q: Could I visit your factory?
A: You are warmly welcome to visit us! Please fly to Xian Yang airport. It would be our great pleasure to host you.
Q: What's your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is equipped to provide you with expert solutions tailored to your needs.
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