Q: How long will you take to reply to me?
A: We are committed to ensuring a swift response and will get back to you within 12 hours to address your inquiries.
Q: Can I request some samples?
A: Absolutely! We offer sample orders to facilitate your quality assessment and market testing. Kindly note that the express shipping cost will be your responsibility.
Q: How quickly can you commence production?
A: Production will begin promptly upon receipt of your product confirmation and prepayment, ensuring a seamless start to your order.
Q: What is your delivery time frame?
A: For small orders, expect delivery within 3-5 working days. Larger orders are efficiently managed and typically delivered within 10-15 days.
Q: How do you ensure quality control?
A: Our stringent quality control measures include a comprehensive three-stage inspection: initial, in-production, and final product assessment. Additionally, we provide an outstanding warranty service, offering a 1-year free replacement for any damages that are not caused by human factors.
Q: What certifications have you obtained?
A: We proudly possess ISO9000, CE, Explosion-proof certification, and RoHS compliance. We can also arrange for third-party quality and safety inspections before delivery.
Q: May I visit your factory?
A: We warmly invite you to visit our facility! Simply fly into Xian Yang airport, and we will be delighted to host and show you around.
Q: What are your warranty terms?
A: We provide a comprehensive 12-month warranty period, ensuring peace of mind and reliability with your purchase.
Q: Are OEM and Customized services available?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is ready to deliver specialized solutions tailored to your specific needs.
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