Q: How long will you reply to me?
A: We are committed to responding swiftly, with a maximum response time of 12 hours.
Q: Can I get some samples?
A: Certainly, sample orders are available for you to assess quality and evaluate the market. Please be aware that the express cost will be borne by the buyer.
Q: How soon can you arrange your production?
A: Once your product is confirmed and prepayment is received, we will promptly initiate production without delay.
Q: What's the delivery time?
A: Small orders can be delivered in approximately 3-5 working days, while larger orders may require 10-15 days.
Q: How do you control your quality?
A: We implement a stringent three-step inspection process, encompassing initial, production, and finished goods stages. Coupled with our robust warranty service, we offer a one-year replacement guarantee for non-human-induced defects.
Q: What certificates do you have?
A: We are accredited with ISO9000, CE, and Explosion-proof certifications, and comply with RoHS standards. Additional third-party quality and safety inspection certificates can be provided prior to delivery if required.
Q: Could I visit your factory?
A: Absolutely! We warmly welcome you to visit us. Simply fly to Xi'an Yang airport, and we will be pleased to host you.
Q: What's your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our dedicated R&D team is ready to provide expert solutions tailored specifically to your requirements.