Q: How quickly will you respond to my inquiry?
A: We are committed to responding to you promptly, within a maximum timeframe of 12 hours.
Q: Is it possible to obtain samples?
A: Absolutely, we offer sample orders to allow you to assess quality and test the market. Please note that express shipping costs are the responsibility of the customer.
Q: How swiftly can production be initiated?
A: Production will commence immediately upon receiving your product confirmation and prepayment.
Q: What is the estimated delivery time?
A: For small orders, expect delivery within 3-5 working days. Larger orders typically require 10-15 days.
Q: What measures do you take to ensure quality?
A: Our rigorous quality control involves three inspection stages: original materials, production process, and finished goods, ensuring top-notch standards. We provide a comprehensive warranty service with a one-year free replacement policy for defects not caused by human factors.
Q: Which certifications have you obtained?
A: Our products boast ISO9000, CE, and Explosion-proof certifications, and are RoHs compliant. Prior to delivery, we offer third-party quality and safety inspection certifications for added assurance.
Q: May I visit your manufacturing facility?
A: We warmly welcome your visit! Please fly to Xian Yang airport. It would be our pleasure to host you.
Q: What are your warranty terms?
A: We provide a comprehensive 12-month warranty period.
Q: Do you offer OEM and customized services?
A: Yes, we provide both OEM and ODM services. Our skilled R&D department is ready to deliver tailored solutions to meet your specific needs.
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