Q: How quickly can I expect a response from you?
A: We are committed to getting back to you promptly, ensuring a response within 12 hours.
Q: Is it possible for me to request some samples?
A: Absolutely! Sample orders are available to assess quality and test market potential. Please note, the express shipping cost will need to be covered by you.
Q: How swiftly can you commence production?
A: Production kicks off immediately following your product confirmation and receipt of prepayment, ensuring no time is wasted.
Q: What is the expected delivery timeline?
A: For smaller orders, anticipate a delivery within 3-5 working days. Larger orders typically require 10-15 days.
Q: How do you ensure the quality of your products?
A: Our rigorous three-step inspection process (initial, during production, and post-production) coupled with a robust warranty service offering a free replacement within a year for non-human damage ensures top-notch quality.
Q: Which certifications does your company hold?
A: Our products are certified with ISO9000, CE, Explosion-proof certification, and RoHS compliance. Prior to delivery, third-party quality and safety inspection certificates can also be provided.
Q: May I arrange a visit to your factory?
A: We warmly welcome you! Please fly to Xi'an Xianyang Airport, and it would be our pleasure to host you.
Q: Could you elaborate on your warranty terms?
A: We provide a comprehensive 12-month warranty period.
Q: Do you offer OEM and Customized services?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is equipped to deliver tailored solutions for your needs.
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