Q1: Is the product compatible with phone cases?
A: Absolutely! Our product is ingeniously designed to charge flawlessly through cases up to 8mm thick, whether they are made of plastic, silicone, or TPU, ensuring convenience and efficiency.Q2: What might cause my device to charge at a slower rate?
A: Ensure your phone is equipped to support 15W wireless charging. Devices that lack Qi technology may experience diminished power levels, affecting charging speed.
Q: What is your response time for inquiries?
A: Our dedicated team is committed to providing prompt assistance, ensuring you receive a response within 12 hours.
Q: Is it possible to request samples?
A: Certainly! We offer sample orders for quality checks and market tests. Please note, express shipping costs will be your responsibility.
Q: How quickly can production commence?
A: Production will begin promptly upon receipt of your product confirmation and prepayment, ensuring a swift start.
Q: Can you provide the expected delivery timeframe?
A: For small orders, anticipate delivery within 3-5 working days, while larger orders may require 10-15 days, ensuring timely arrival.
Q: What are your quality control measures?
A: We implement a stringent three-step inspection process covering original, in-production, and finished goods. Additionally, we offer a superior warranty service, with a 1-year free replacement policy, excluding human-induced damage.
Q: Which certifications do you hold?
A: Our certifications include ISO9000, CE, Explosion-proof certification, and RoHs compliance. We can also provide quality and safety inspection certifications by third-party organizations prior to delivery, ensuring peace of mind.
Q: Is it possible to visit your factory?
A: We'd be delighted to welcome you! Simply fly to Xian Yang airport, and it would be our pleasure to host you for a tour.
Q: Could you outline your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period, ensuring your peace of mind and satisfaction.
Q: Can you provide OEM and customized services?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is poised to deliver tailored solutions to meet your specific needs.
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