Q: How long will you reply to me?
A: We pledge to get back to you within an impressive 12-hour window, ensuring prompt communication!
Q: Can I get some samples?
A: Absolutely! Sample orders are available for you to assess quality and test the market. Kindly note that the express shipping cost applies.
Q: How soon can you arrange your production?
A: With your product confirmation and prepayment received, we kickstart production immediately, prioritizing your needs.
Q: What's the delivery time?
A: For smaller orders, expect delivery within 3-5 working days. Larger orders typically take 10-15 days, ensuring thorough quality checks.
Q: How do you control your quality?
A: Our meticulous quality control involves three key inspections (initial, production, finished goods), complemented by a strong warranty service: a year of free replacements, barring any human damage factors.
Q: What certificates do you have?
A: We hold ISO9000, CE, and Explosion-proof certifications, along with RoHS compliance. Third-party quality and safety inspection certificates are also available pre-delivery.
Q: Could I visit your factory?
A: We warmly welcome you! Arrive at Xian Yang airport, and it's a great pleasure for us to host your visit.
Q: What's your warranty terms?
A: Enjoy peace of mind with our 12-month warranty period.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our dedicated R&D department is ready to provide you with professional, tailored solutions.
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