Q: How long will you reply to me? A: Expect a prompt response from us, guaranteed within 12 hours, ensuring your queries are addressed swiftly.
Q: Can I get some samples? A: Absolutely! Sample orders are available for you to conduct quality checks and market assessments. Please note, the express delivery cost is your responsibility.
Q: How soon can you arrange your production? A: Production will commence immediately upon receiving your product confirmation and prepayment, ensuring a swift start to manufacturing.
Q: What's the delivery time? A: For small orders, anticipate a delivery within 3-5 working days. Larger orders typically require 10-15 days, ensuring timely fulfillment.
Q: How do you control your quality? A: Our quality assurance involves three rigorous inspection steps: initial, in-production, and final inspections. We also offer an excellent warranty service, which includes a free replacement within one year, provided no human damage is involved.
Q: What certificates do you have? A: We hold ISO9000, CE, Explosion-proof certification, and RoHs compliance. Additionally, we can provide third-party-issued quality and safety inspection certifications before goods are delivered.
Q: Could I visit your factory? A: We warmly welcome you! Please fly to Xian Yang Airport. It would be our pleasure to host you. Q: What's your warranty terms? A: Our products come with a 12-month warranty, offering you peace of mind.
Q: Can you provide OEM & Customized service? A: Yes, we offer both OEM and ODM services. Our professional R&D department is equipped to deliver tailored solutions to meet your specific needs.