Q: How long will you reply to me? A: Our dedicated team is committed to responding to your inquiries with urgency, ensuring you receive a reply within a swift 12 hours.
Q: Can I get some samples? A: Absolutely! Sample orders are available to help you evaluate quality and assess market potential. Please note, express shipping costs will apply.
Q: How soon can you arrange your production? A: Upon receiving your product confirmation and prepayment, our production process will commence without delay, ensuring timely fulfillment of your order.
Q: What's the delivery time? A: For your convenience, small orders are typically dispatched within 3-5 working days, while larger orders require 10-15 days for completion.
Q: How do you control your quality? A: Our rigorous quality control process includes three inspection stages: initial, production, and final product assessments. Coupled with a reliable warranty service, we offer a one-year guarantee with free replacements for non-human-induced damages.
Q: What certificates do you have? A: We proudly hold ISO9000, CE, and Explosion-proof certifications, with RoHs compliance. Additionally, third-party quality and safety inspection certifications are available prior to delivery.
Q: Could I visit your factory? A: We warmly welcome your visit! Simply fly to Xian Yang airport, and it would be our pleasure to host you. Q: What's your warranty terms? A: We provide a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service? A: Yes, we offer both OEM and ODM services, supported by our expert R&D department, ready to deliver tailored solutions to meet your unique needs.