Q: How long will you reply to me? A: We pride ourselves on our prompt response, getting back to you within 12 hours, ensuring you receive the assistance you need swiftly.
Q: Can I get some samples? A: Absolutely! We offer sample orders to facilitate quality checks and market testing. Please note, the express shipping cost will be your responsibility.
Q: How soon can you arrange your production? A: As soon as we receive your product confirmation and prepayment, our production process begins without delay, guaranteeing timely fulfillment of your order.
Q: What's the delivery time? A: Our streamlined processes ensure swift delivery: approximately 3-5 working days for small orders and 10-15 days for larger ones, bringing efficiency to your doorstep.
Q: How do you control your quality? A: We maintain rigorous quality standards through three levels of inspection—initial, in-production, and finished goods—paired with a robust warranty service. Enjoy peace of mind with a one-year free replacement policy for any non-human damage issues.
Q: What certificates do you have? A: We are proud holders of ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, we can provide third-party quality and safety inspection certificates, assuring you of our commitment to excellence before delivery.
Q: Could I visit your factory? A: We would be delighted to welcome you! Simply fly to Xi'an Yang airport, and we'll ensure your visit is a pleasurable experience. Q: What's your warranty term? A: We offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service? A: Yes, indeed! We offer both OEM and ODM services, backed by our professional R&D department, which is ready to provide you with tailored solutions to meet your specific needs.