Q: How long will you reply to me? A: We are dedicated to providing prompt service and will reach out to you at the earliest opportunity, but always within 12 hours.
Q: Can I get some samples? A: Absolutely! Sample orders are welcomed for quality assurance and market evaluation. Please note that the cost of express shipping will be covered by you.
Q: How soon can you arrange your production? A: Production will commence immediately upon receipt of your product confirmation and prepayment, ensuring swift execution of your order.
Q: What's the delivery time? A: For small orders, anticipate a delivery time of approximately 3-5 working days. Larger orders typically require 10-15 days.
Q: How do you control your quality? A: Our quality assurance process includes three rigorous inspection stages (original materials, production, and finished products). Plus, we offer an excellent warranty service – a full year of free replacement for defects not caused by human factors.
Q: What certificates do you have? A: We proudly hold ISO9000, CE, and Explosion-proof certifications, as well as RoHS readiness. Additionally, third-party-issued quality and safety inspection certifications are available prior to delivery.
Q: Could I visit your factory? A: We warmly welcome your visit! Simply fly into Xian Yang Airport, and it will be our pleasure to host you. Q: What's your warranty terms? A: Our warranty extends for 12 months, ensuring your peace of mind.
Q: Can you provide OEM & Customized service? A: Yes, indeed! We offer both OEM and ODM services. Our professional R&D department is ready to deliver tailored solutions to meet your specific needs.