Q: How long will you reply to me?
A: We promise a swift response, reaching out to you within a maximum of 12 hours.
Q: Can I get some samples?
A: Absolutely! We offer sample orders for both quality assessment and market evaluation purposes. Please be advised that the express shipping cost is the responsibility of the buyer.
Q: How soon can you arrange your production?
A: Upon your product confirmation and receipt of prepayment, our production process will commence without any delay.
Q: What's the delivery time?
A: For smaller orders, anticipate a delivery timeframe of approximately 3-5 working days, whereas larger orders might require 10-15 days.
Q: How do you control your quality?
A: Our stringent three-step inspection process encompasses initial, production, and finished goods stages, ensuring top-notch quality. Additionally, we provide a robust warranty service with a one-year replacement guarantee for defects not caused by human damage.
Q: What certificates do you have?
A: We hold esteemed certifications such as ISO9000, CE, and Explosion-proof, along with RoHS compliance. Furthermore, third-party quality and safety inspection certifications are available prior to delivery for your assurance.
Q: Could I visit your factory?
A: We warmly welcome your visit! Fly to Xi'an Yang airport, and we would be thrilled to host you at our facility.
Q: What's your warranty terms?
A: We proudly extend a comprehensive warranty period of 12 months, reflecting our commitment to quality and customer satisfaction.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our highly skilled R&D department is prepared to deliver expertly tailored solutions to meet your specific needs.