Q1: Does it work with phone cases?
A: Absolutely! Our device efficiently charges through cases up to 8mm thick, whether they're plastic, silicone, or TPU.Q2: Why does my device charge slowly?
A: Please ensure your phone is compatible with 15W wireless charging. Non-Qi devices may experience reduced charging power.
Q: How long will you reply me?
A: We are committed to swift communication and will reach out within 12 hours.
Q: Can I get some samples?
A: Yes, sample orders are available to facilitate quality checks and market assessments. Please note that express shipping costs will apply.
Q: How soon can you arrange your production?
A: Upon receiving your product confirmation and prepayment, we will promptly initiate production.
Q: What's delivery time?
A: For smaller orders, expect delivery within 3-5 working days; larger orders may require 10-15 days.
Q: How do you control your quality?
A: Our quality assurance process includes three thorough inspection phases—original, production, and finished goods. Additionally, we offer a robust warranty service with a one-year free replacement for any issues excluding human-induced damage.
Q: What certificates do you have?
A: We proudly hold certifications such as ISO9000, CE, Explosion-proof certification, and RoHs readiness. Furthermore, third-party quality and safety inspection certifications are available upon request prior to delivery.
Q: Could I visit your factory?
A: We would be delighted to welcome you! Kindly fly to Xian Yang airport. It would be our immense pleasure to host you at our facility.
Q: What's your warranty terms?
A: We offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service?
A: Yes, both OEM and ODM services are available. Our dedicated R&D department is equipped to deliver professional, customized solutions tailored to your needs.
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