Q: How long will you reply to me?
A: We are committed to responding promptly, ensuring you hear from us within a maximum of 12 hours.
Q: Can I get some samples?
A: Certainly, sample orders are available for quality assessment and market evaluation. Please be advised that the express shipping cost will be borne by the purchaser.
Q: How soon can you arrange your production?
A: Upon confirmation of your product order and receipt of prepayment, we will initiate production immediately to avoid any delay.
Q: What's the delivery time?
A: For smaller orders, anticipate a delivery period of about 3-5 working days, whereas larger orders may require 10-15 days for delivery.
Q: How do you control your quality?
A: Our rigorous three-step inspection process (covering initial, production, and finished goods phases) is complemented by our robust warranty service, which includes a one-year replacement guarantee for defects not caused by human damage.
Q: What certificates do you have?
A: We proudly hold ISO9000, CE, and Explosion-proof certifications, along with RoHS compliance. Additionally, we can provide third-party quality and safety inspection certifications prior to delivery for your peace of mind.
Q: Could I visit your factory?
A: Absolutely! We warmly welcome you to visit us. Simply fly to Xi'an Yang airport, and we will be delighted to host you.
Q: What's your warranty terms?
A: We offer an extensive warranty period of 12 months, ensuring your peace of mind and satisfaction.
Q: Can you provide OEM & Customized service?
A: Yes, we proudly offer both OEM and ODM services. Our expert R&D team is fully equipped to provide tailored solutions that meet your specific needs.